Frequently asked questions
Subscription
What is the benefit of purchasing via subscription?
What is the benefit of purchasing via subscription?
Subscribers enjoy our best pricing and free shipping! Additionally, you can easily manage your delivery schedule, skip or pause shipments, and modify your products at any time through your account dashboard.
With a PawsBiotic subscription, you can choose your preferred delivery interval—monthly, every two months, every three months, or every six months—to best suit your needs.
How can I change my next order date or skip a delivery?
How can I change my next order date or skip a delivery?
To manage your subscription in this way…
- Login to your account dashboard using your email address
- You will be emailed a verification code which you can use to log in securely
- In the middle of the page, choose from the pink action item buttons
- Click the buttons for “Set Next Order Date” or “Skip Next Order” to be given the option to decide when your next order will ship
If you experience any issues managing your subscription, please email our team at info@PawsBiotic.co and we will be glad to assist you.
How can I change the frequency of my subscription?
How can I change the frequency of my subscription?
To manage your subscription in this way…
- Login to your account dashboard using your email address
- You will be emailed a verification code which you can use to log in securely
- Once inside your account, scroll to the bottom of the account dashboard
- You can use the Frequency drop-down to change how often you receive a delivery
- We offer subscriptions monthly, every two months, three months, or six months
If you experience any issues managing your subscription, please email our team at info@Pawsbiotic.co and we will be glad to assist you.
How can I change the amount of packs I receive in each delivery?
How can I change the amount of packs I receive in each delivery?
To manage your subscription in this way…
- Login to your account dashboard using your email address
- You will be emailed a verification code which you can use to log in securely
- Once inside your account, view the products in your subscription under the heading “Recurring Products”
- You can edit the amount of each product you will receive in your upcoming shipment next to the product name and icon
If you experience any issues managing your subscription, please email our team at info@PawsBiotic.co and we will be glad to assist you.
Can I update my subscription's shipping address or payment information?
Can I update my subscription's shipping address or payment information?
To manage your subscription in this way…
- Login to your account dashboard using your email address
- You will be emailed a verification code which you can use to log in securely
- In the middle of the page, choose from the pink action item buttons
- Click “Update my info” to make necessary changes to your shipping or billing information
If you experience any issues managing your subscription, please email our team at info@PawsBiotic.co and we will be glad to assist you.
How can I cancel my subscription?
How can I cancel my subscription?
To manage your subscription in this way…
- Login to your account dashboard using your email address
- You will be emailed a verification code which you can use to log in securely
- Once inside your account, scroll to the bottom of the account dashboard
- Click the “Cancel Subscription” button
If you experience any issues managing your subscription, please email our team at info@PawsBiotic.co and we will be glad to assist you.
Returns
What is your return policy?
What is your return policy?
We’re pleased to offer a 30-day Guarantee that is designed to give you and your dog the opportunity to try PawsBiotic for the first time, risk-free. If you or your pup are not satisfied with your product for any reason, you may return it within 30 days of delivery for a refund (less our processing fee of $4.95).
To initiate a return, please contact our team at info@PawsBiotic.co and include your order number along with the reason for the return.
How can I return an item?
How can I return an item?
We’re sorry to hear you may want to return your PawsBiotic product!
To begin the process, please email our team at info@PawsBiotic.co and include your order number along with the reason for the return. Our team will be happy to assist you.
How long will it take to receive my refund?
How long will it take to receive my refund?
Once your return has been processed, refunds typically take 3–5 business days to appear on your card statement, depending on your financial institution.
Product
Where is PawsBiotic made?
Where is PawsBiotic made?
PawsBiotic products are formulated and manufactured in Australia
Is your packaging recyclable?
Is your packaging recyclable?
PawsBiotic's packaging is 100% recyclable. One of our goals is to eliminate the plastics found in so many pet products that end up ruining the oceans and many natural habitats. Our packaging is entirely plastic-free, and we plan to continue to do this in the future.
Will PawsBiotic's products work with my cat?
Will PawsBiotic's products work with my cat?
While we truly love all animals, PawsBiotic's products are specifically formulated by veterinarians for use by dogs. At this time, we do not offer products for cats, though expanding to feline-friendly options is something we are actively considering for the future.
What do I do if my dog doesn't like the taste?
What do I do if my dog doesn't like the taste?
If your dog is hesitant to try our chews, we suggest starting with half a chew or mixing it into their regular meals. Many have also found success by pairing the chews with a small amount of peanut butter or cheese!
Accounts & Payments
What payment methods do you accept?
What payment methods do you accept?
We accept most major credit cards (including Visa, Mastercard, American Express, Discover), PayPal.
If you experience any issues processing your payment, please email our team at info@PawsBiotic.co and we will be glad to assist you.
Do you accept prepaid gift cards?
Do you accept prepaid gift cards?
Yes, we do accept most prepaid Visa, Mastercard, and American Express gift cards. Please ensure that the card has been properly activated and registered with a billing address before use.
If you encounter any issues while using a prepaid card, feel free to reach out to our team at info@PawsBiotic.co, and we’ll be happy to assist you.
How do I login to my account?
How do I login to my account?
To access your account, please visit our login page and enter your email address. You will receive a verification code via email, which you can use to securely log in and manage your subscription details.
If you encounter any issues logging in, please email our team at info@PawsBiotic.co and we will be glad to assist you.
International Shipping
What countries do you ship to?
What countries do you ship to?
At this time, we have international shipping available to every major country.
We hope to expand our international shipping options in the future and will be sure to share updates as we grow. To stay informed, we recommend subscribing to our email list.
How soon will I receive my package?
How soon will I receive my package?
For our international customers, orders may take approximately 2 to 4 weeks to arrive. In some cases, shipments may be divided into multiple packages to help prevent delays at customs due to quantity restrictions.
How much does shipping cost?
How much does shipping cost?
For one-time, non-subscription orders, standard international shipping is $9.95. PawsBiotic's subscribers receive 25% off of their orders (including free shipping)
Are duties and taxes covered in your flat-rate shipping?
Are duties and taxes covered in your flat-rate shipping?
Customs duties and taxes are not included in our flat-rate shipping cost and may be charged by the carrier upon delivery. Please note that these fees are the responsibility of the customer and are not eligible for refund.
How do I track my order?
How do I track my order?
Once your order has shipped, you will receive a confirmation email with tracking details so you can monitor your package’s progress.